Shipping

All products will ship within 7-10 business days.

International Orders

Additional import tax may be charged on items valued over $25 when delivering outside of Australia or USA. YOU WILL BE RESPONSIBLE FOR PAYMENT OF IMPORT DUTIES, TAXES, CHARGES AND FEES.

Customs and regulatory authorities may also hold your order, which could result in longer than estimated shipping times.  International delivery times can take up to 45 business days or longer depending on location. If after 45 days your package still has yet to arrive, please check your order page and contact the carrier for your shipment (shown on your order page).  Otherwise, please contact us on Support@PWR.Supply if your carrier is unable to locate the package.  Bear in mind your order may be kept at your nearest post office.

RETURNS:

You can return a product for up to 30 days from the date of purchase. After 30 days from the purchase date, a refund cannot be offered. You must pay for the cost of return shipping.  Your order date can be found in your email confirmation that was received upon initial purchase. To be eligible for a return, the item must be unworn and unwashed (free of any stains from makeup, deodorant, hair, or wear) and in original packaging.

BEFORE YOU PROCESS A RETURN:

All returns must be correctly processed through: support@PWR.Supply as set out below.

By issuing a return to PWR, you agree to the terms of this Return Policy. 

The return shipping costs are the customer’s responsibility. 

If the return does not meet the criteria above, the return will be rejected and discarded by PWR and a refund will not be issued.

Original shipping fees are non-refundable.

PWR does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center. 

DAMAGED ITEMS:

Damaged items must be reported/emailed within 3 days of receipt with photos attached to support@PWR.Supply. If not reported within 3 days, we will not issue replacements.  PWR is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3-day window of receiving the item.

If you have received an incorrect item, please contact support@PWR.Supply within 3 days of receiving your order with a picture of the items and packing slip.

NON-RETURNABLE ITEMS:

Any item which are noted as “final sale” or "Sale/Clearance" may not be returned for store credit or a refund.

TO PROCESS A RETURN:

By processing a return you acknowledge and have read our entire Return Policy and understand the Terms.

Please email support@PWR.Supply to begin to process a return. Please include the order number, zip code to the shipping address, and which items you would like to return.

EXCHANGES:

Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. By processing a return through our Customer Support and sending your items back, you will receive a refund once the return has been approved. PWR is not responsible for the cost of shipping items back to our Distribution Center or the cost of shipping a new order once your return has been processed.

RESERVED RIGHTS:

PWR reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

An irregular or excessive returns history indicative of “wardrobing”. 

An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items, or potential fraudulent or criminal activity.

PWR items sent to our distribution center without a return processed through support@PWR.Supply will be discarded upon receipt and will not be refunded. 

Similarly, PWR reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

REFUND PAYMENTS:

Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.

Once your return is received and inspected, we will notify you of the approval or rejection of your return. If you are approved, your refund will be processed and a credit will be applied to your original method of payment within 5-7 business days.

If you used store credit or a gift card to make a purchase and returned items from your order, you will be refunded back on the store credit/gift card. There will be no monetary exchange for returned or canceled orders made with a store credit or a gift card.

CONTACT: 

LCLN (Media) Pty Ltd (ACN 619 022 150) is the operator of this store and can be contacted (a) by email to Support@PWR.Supply; or (b) by post to 120 BLUESTONE CIRCUIT Unit 5 SEVENTEEN MILE ROCKS, Queensland 4073

TERMS OF SERVICE

OVERVIEW:

This website is operated by PWR. Throughout the site, the terms “we”, “us” and “our” refer to PWR. PWR offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

We are not responsible for international taxes and duties as well as State and Local taxes accrued for your purchase. Those fees are the the sole responsibility of the customer. In the event of a returned order, duties and shipping fees will not be refunded. We charge default tax rates for sales to Great Britain, France, Germany, Italy, Ireland and Sweden, any duties and international taxes will therefore be paid by us on orders to these countries. 

PWR reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

- An irregular or excessive returns history indicative of “wardrobing;”

- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

- Potential fraudulent or criminal activity.

For items returned to PWR due to an undeliverable address or issues with customs, refunds will be issued for the net price of your item(s) minus the shipping charge.All shipping fees are nonrefundable.

SECTION 1 - ONLINE STORE TERMS

You affirm you are either more than 18 years of age, an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Service, and to abide by and comply with these Terms of Service.

If you are under 18 years of age, do not access or use this site for any reason. Minors are not authorized to make a purchase without parental consent. PWR does not take responsibility for purchases made without parental consent by a minor. An unauthorized purchase made by a minor is not considered fraudulent and must comply with the Terms of Service. PWR will not make exceptions to the Return or Shipping Policies due to unauthorized purchases made by a minor.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our returns policy here.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

You agree when using the PWR website and any associated platforms including email and social media that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. PWR reserves the right to cancel accounts, block accounts, and refuse to ship orders due to abuse of these terms.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see above.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall PWR, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless PWR and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Columbus, Ohio.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at LegalNotices@LCLNGroup.com ATTN: Compliance.


PRIVACY POLICY

Privacy Policy – LCLN Pty Ltd Last updated: March 2020
1. We Respect Your Privacy
LCLN Pty Ltd ACN 165 550 596 and its Related Bodies Corporate or Associated Entities (as those terms are defined in the Corporations Act 2001 (Cth)) (LCLN Group, we, us and our) respects your privacy and is committed to protecting it. We comply with the Australian Privacy Principles and the Privacy Act 1988 (Cth) (Privacy Act), which govern the way private sector organisations collect, use, keep secure and disclose Personal Information. The Privacy Act defines “Personal Information” to mean any information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true; and whether the information or opinion is recorded in a material form. If you are a resident of the European Union, we are required to comply with the GDPR (as defined in Section 11) in relation to your Personal Data (as defined in Section 11). There are also certain aspects of the privacy law applicable to our operations in the United States of America (Please refer to Section 12). This Privacy Policy sets out how we handle your Personal Information and Personal Data. If you have any concerns or questions, please contact us at the address set out in Section 10 and our privacy officer will resolve your concern or answer your question (residents of the European Union, refer to Section 11; resident of the United States of America, refer to Section 12). We recommend that you keep this information for future reference.
2. Kinds of Personal Information or Personal Data
We will only use or disclose your Personal Information or Personal Data (as applicable) for the primary purposes for which it was collected, or as consented to by you. At or around the time we collect Personal Information or Personal Data from you, we will endeavour to provide you with a notice which details how we will use and disclose that specific information. We set out some common collection, use and disclosure instances in the attached Schedule. By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
3. Collecting & Holding Personal Information or Personal Data
3.1. Collection generally
As much as possible or unless provided otherwise in this Privacy Policy or a notification, we will collect your Personal Information or Personal Data directly from you. We may collect your Personal Information or Personal Data from you in a variety of ways, including: by email, website, social media platforms, gaming platforms, blogs, forums and forms. When you engage in certain activities, such as filling out a survey, entering a competition or sending us feedback, we may ask you to provide certain information. It is completely optional for you to engage in these activities. Depending upon the reason for requiring the information, some of the information we ask you to provide may be identified as mandatory or voluntary. If you do not provide the mandatory information or any other information, we require in order for us to provide our products or services to you, we may be unable to provide our products or services to you in an effective manner, or at all.
3.2. Other collection types
We may also collect Personal Information or Personal Data about you from other sources, such as: (a) when we collect Personal Information or Personal Data about you from third parties or competitions; or (b) when we collect Personal Information or Personal Data about you from publicly available sources including but not limited to, court judgments, directorship and bankruptcy searches, Australia Post, White Pages directory, and social media platforms (such as Facebook, Twitter, Google, YouTube, Instagram etc).
3.3. Notification of collection
If we collect details about you from someone else, we will, whenever reasonably possible, make you aware that we have done this and why, unless special circumstances apply, including the following circumstances: (a) where information is collected from any personal referee you have listed on any application form (including any employment application) with LCLN Group; (b) where information is collected from publicly available sources including but not limited to court judgments, directorship and bankruptcy searches, social media platforms (such as Facebook, Twitter, Google, Instagram etc); or (c) as otherwise required or authorised by law.
3.4. Unsolicited Personal Information or Personal Data
In the event we collect Personal Information or Personal Data from you, or a third party, in circumstances where we have not requested or solicited that information (known as unsolicited information), and it is determined by LCLN Group (in its absolute discretion) that the Personal Information or Personal Data is not required, we will destroy the information or ensure that the information is de-identified. However, where unsolicited Personal Information or Personal Data is collected in relation to your future potential employment with LCLN Group, we may keep this Personal Information or Personal Data.
3.5. How we hold your Personal Information or Personal Data
(a) Once we collect your Personal Information or Personal Data, we will either hold it securely and store it on infrastructure owned or controlled by us, or with a third-party service provider who has taken reasonable steps to ensure they comply with the Privacy Act. Refer to Section 8 (Data security and quality) for more information. (b) We may hold any Personal Information, Personal Data or personal information (as that term is defined in section 12) for as long as is necessary for the operator to fulfil the purpose for which such information was collected, and its legal obligations under any applicable law.
3.6. Cookies and IP addresses
If you use our website, we may utilise "cookies" which enable us to monitor traffic patterns, trends and to serve you more efficiently if you revisit our website. In most cases, a cookie does not identify you personally but may identify your internet service provider or computer. We collect the following cookies (this is not an exhaustive list): • Session ID – unique token, sessional to allow our third-party ecommerce provider to store information about your session; • Visit information – no data held, persistent for a set period each day to allow our third-party ecommerce provider to internally track site analytics; • Cart information – unique token, persistent for a set period during a fortnight to determine the contents of your card; • IP address – received and store as part our business activities and to assist us with any operational difficulties or support issues with our services. However, in some cases, cookies may enable us to aggregate certain information with other Personal Information or Personal Data we collect and hold about you. We extend the same privacy protection to your Personal Information or Personal Data, whether gathered via cookies or from other sources, as detailed in this Privacy Policy. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved web site experience that cookies offer.
4. Using & Disclosing Personal Information or Personal Data
4.1.Use and disclosure details We provide a detailed list at Section 2 of some common uses and disclosures we make regarding the Personal Information or Personal Data we collect. We may also use or disclose your Personal Information or Personal Data and in doing so we are not required to seek your additional consent: (a) when it is disclosed or used for a purpose related to the primary purposes of collection detailed above and you would reasonably expect your Personal Information or Personal Data to be used or disclosed for such a purpose; (b) if we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health or safety or to lessen or prevent a threat to public health or safety; (c) if we have reason to suspect that unlawful activity has been, or is being, engaged in; or (d) if it is required or authorised by law.
4.2. Use and disclosure procedures In the event we propose to use or disclose such Personal Information or Personal Data other than for reasons set out in the above table at Section 2 or as otherwise outlined in this Privacy Policy, we will first notify you or seek your consent prior to such disclosure or use. Your Personal Information or Personal Data is disclosed to these organisations or parties only in relation to the products or services we provide to you or for a purpose permitted by this Privacy Policy. We take such steps as are reasonable to ensure that these organisations or parties are aware of the provisions of this Privacy Policy in relation to your Personal Information or Personal Data.
4.3. Communications opt-out If you have received communications from us and you no longer wish to receive those sorts of communications, you should contact us via the details set out in this document and we will ensure the relevant communication ceases. Any other use or disclosure we make of your Personal Information or Personal Data will only be as required or authorised by law or as permitted by this Privacy Policy or otherwise with your consent.
5. Direct Marketing
5.1. Express informed consent
You give your express and informed consent to us using your Personal Information or Personal Data set out in: (a) the “General enquiries” section of the table at Section 2 of this document above; and (b) the “Marketing and Competitions” and “Content Creation Services” section of the table at Section 2 of this document above, to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services, and events) which we consider may be of interest to you, whether by post, email, SMS, messaging applications and telephone (Direct Marketing Communications).
5. 2. Inferred consent and reasonable expectations of direct marketing
Without limitation to paragraph 5.1, if you have provided inferred or implied consent (e.g. not opting out where an opt-out opportunity has been provided to you) or if it is within your reasonable expectation that we send you Direct Marketing Communications given the transaction or communication you have had with us, then we may also use your Personal Information or Personal Data for the purpose of sending you Direct Marketing Communications which we consider may be of interest to you.
5.3. Opt-out
If at any time you do not wish to receive any further Direct Marketing Communications from us or others under this Section 5, you may ask us not to send you any further information about products and services and not to disclose your information to other organisations for that purpose. You may do this at any time by using the “unsubscribe” facility included in the Direct Marketing Communication or by contacting us via the details set out at the top of this document.
6. Anonymity and Pseudo-Anonymity
Due to the nature of the services we provide and goods we offer for sale, it is only practicable or reasonable for LCLN Group transact and correspond with you on a named basis. Your Personal Information or Personal Data may be required in order to provide you with our products and services, or to resolve any issue you may have.
7. Cross Border Disclosure
7.1. Cross border disclosures
Information collected by LCLN Group is primarily hosted by Google Drive and in some cases other secured online media repositories. Google stores data in secure data centres, including in the United States, or other countries in which Google or its agents maintain facilities. Owing to the cloud-based and online nature of the storage services provided, Google and other third-party providers LCLN Group uses to supply its services to you operate a global network of secure data centres in various countries outside Australia. As we use service providers and platforms which can be accessed from various countries via an Internet connection, it is not always practicable to know where your information may be held. If your information is stored in this way, disclosures may occur in countries other than Australia.
7.2. Provision of informed consent
By submitting your Personal Information or Personal Data to LCLN Group, you expressly agree and consent to the disclosure, transfer, storing or processing of this Personal Information or Personal Data inside and outside of Australia. In providing this consent, you understand and acknowledge countries outside Australia do not always have the same privacy protection obligations as Australia in relation to Personal Information or Personal Data. The Privacy Act requires us to take such steps as are reasonable in the circumstances to ensure that any recipients of your Personal Information or Personal Data outside of Australia do not breach the privacy principles contained within the Privacy Act. By providing your consent, under the Privacy Act, we are not required to take such steps as may be reasonable in the circumstances. However, despite this, we acknowledge the importance of protecting Personal Information or Personal Data and have taken reasonable steps to ensure that your information is used by third parties securely and in accordance with the terms of this Privacy Policy.
7.3. If you do not consent
If you do not agree to the disclosure of your Personal Information or Personal Data outside Australia by LCLN Group, you should (after being informed of the cross-border disclosure) tell LCLN Group you do not consent. To do this, either elect not to submit the Personal Information or Personal Data to LCLN Group after being reasonably informed in a collection notification or please contact us via the details set out at the top of this document.
8. Data Security & Quality
8.1. LCLN Group’s security generally
We have taken steps to help secure and protect your Personal Information or Personal Data from unauthorised access, use, disclosure, alteration, or destruction. You will appreciate, however, that we cannot guarantee the security of all transmissions or Personal Information or Personal Data, especially where human error is involved or malicious activity by a third party. Notwithstanding the above, we will take reasonable steps to: (a) make sure that the Personal Information or Personal Data we collect, use or disclose is accurate, complete and up to date; (b) protect your Personal Information or Personal Data from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; (c) encrypt payment related information, through Payment Card Industry Data Security Standard (PCI-DSS), which may include encryption through secure socket layer technology (SSL) and storage with an AES-256 encryption (as may change from time to time); and (d) destroy or permanently de-identify Personal Information or Personal Data if it is no longer needed for its purpose of collection. Where your Personal Information or Personal Data is being collected by a third-party provider, such as payment gateway providers and other payment transaction processors, you should read the privacy policies of those third-party providers to understand how they collect, use, disclose and process your Personal Information or Personal Data.
8.2. Accuracy
The accuracy of Personal Information or Personal Data depends largely on the information you provide to us, so we recommend that you: (a) let us know if there are any errors in your Personal Information or Personal Data; and (b) keep us up-to-date with changes to your Personal Information or Personal Data (such as your name or address). We provide information about how you can access and correct your information in Section 9.
9. Access to and Correction of Your Personal Information or Personal Data
You are entitled to have access to any Personal Information or Personal Data relating to you which we hold, except in some exceptional circumstances provided by law (including the Privacy Act 1988 (Cth)). You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading. If you would like access to or correct any records of Personal Information or Personal Data we have about you, you are able to access and update that information (subject to the above) by contacting us via the details set out at the top of this document.
10. Resolving Privacy Complaints
10.1. Complaints generally
We have put in place an effective mechanism and procedure to resolve privacy complaints. We will ensure that all complaints are dealt with in a reasonably appropriate timeframe so that any decision (if any decision is required to be made) is made expeditiously and in a manner that does not compromise the integrity or quality of any such decision.
10.2. Contacting LCLN Group regarding complaints
If you have any concerns or complaints about the manner in which we have collected, used or disclosed and stored your Personal Information, please contact us: Email: PrivacyOfficer@LCLNGroup.com Address: Suite 5, 120 Bluestone Circuit, Seventeen Mile Rocks Qld 4073 Please mark your correspondence to the attention of the Privacy Officer.
10.3. Steps we take to resolve a complaint
In order to resolve a complaint, we: (a) will liaise with you to identify and define the nature and cause of the complaint; (b) may request that you provide the details of the complaint in writing; (c) will keep you informed of the likely time within which we will respond to your complaint; and (d) will inform you of the legislative basis (if any) of our decision in resolving such complaint. 10.4. Register of complaints We will keep a record of the complaint and any action taken in a Register of Complaints.
11 GDPR
11.1. Definitions
In providing our products and services, or collecting and using your Personal Data, we are required to comply with the GDPR where you are a European Union resident. The following defined terms have the associated meanings: (a) “Data Subject” has the meaning attributed to that term in the GDPR. (b) “GDPR” means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC; and (c) “Personal Data” means the Personal Data (having the meaning attributed to that term in the GDPR) of the Data Subjects whose data is processed for the purposes of the provision of our retail services.
11.2. GDPR Obligations
If you are a resident of the European Union for the purposes of the GDPR, then in addition to what is set out in Sections 1 - 10 above, the following applies to you. Under the GDPR, LCLN Group is considered a “data processor” in the provision of its retail services to you. LCLN Group is considered a “data controller” under the GDPR only in terms of the Personal Data of LCLN Group’s EU resident employees. In addition to your rights of access and correction as set out above, as a Data Subject you may: (a) (access) request access to your Personal Data held by LCLN Group; (b) (rectification) request to update or rectify any of the Personal Data that we hold about you by contacting us at the details specified above and request Personal Data updates; (c) (erasure) withdraw your consent to LCLN Group’s use of your Personal Data as described in this policy by deletion or erasure of your Personal Data that we hold where that data is no longer required for the purpose for which it was collected; (d) (restriction on processing) obtain from the controller (usually, this is your employer) a restriction on processing of your Personal Data where: (1) accuracy of the Personal Data is contested; (2) the processing by the processor is unlawful (and you oppose erasure but request restriction of use); (3) LCLN Group no longer needs your Personal Data; or (4) you have objected to processing pursuant to your right to object under Article 21(1) of the GDPR; (e) (data portability) request that LCLN Group: (1) provides you with a copy of the Personal Data that LCLN Group holds about you in a portable and machine-readable form; or (2) share your Personal Data with a nominated third party.
11.3. Exercising Data Subject rights
If you wish to exercise any of your Data Subject rights, then please send your request in writing to the details above in section 10.2. We will process your request promptly and, in any event, within one month of receipt of receiving it.
11.4. Complaints
If you have any concerns in relation to LCLN Group’s collection or processing of your Personal Data, then you also have a right to complain to a supervisory authority (within the meaning of the GDPR).
12. United States Privacy Requirements
12.1. Privacy
If you are a resident or citizen of the United States of America, then in addition to the content set out in Sections 1 - 10 above, the following may apply to you.
12.2. Children’s privacy
(a) In this section 12, the terms ‘personal information’, ‘child’, ‘collection’, ‘disclose’ and ‘parent’ shall have the meaning attributed to those terms under Part 312 of the Code of Federal Regulations concerning Children’s Online Privacy Protection Rule (COPPA). (b) LCLN Group: (1) may collect personal information from children who voluntarily provide it to us when they interact with it on its website, YouTube channels, other gaming platforms and social media in the same manner as detailed in the “General enquiries”, “Marketing and Competitions” and “Content Creation Services” (other than for involvement in such content) columns in the table above at section 2; (2) will never seek, ask or solicit personal information from children; (3) uses and discloses personal information collected from children in the same manner as detailed above in section 4 of this policy and to its third party providers that assist us by performing a business, professional or technical support function, other than to the extent it would be inappropriate to do so or LCLN Group is prohibited to do so under and applicable law, where that information relates to a child. (c) We provide the following mechanisms by which parents may consent to, review and refuse the supply of personal information of the child supplied to, used by or disclosed by us: in any instance where we determine a person is 12 years of age or under, we will ask for a parent or guardian email address before we collect any personal information from the child. If you believe your child is participating in an activity that collects personal information and you or another parent / guardian have NOT received an email providing notice or seeking your consent, please contact us at PrivacyOfficer@LCLNGroup.com. (d) LCLN Group maintains the security procedures and protocols listed in section 8 of the policy in respect of the personal information of children collected by LCLN Group.
13. Consent, Modifications and Updates
13.1. Interaction of this Policy with contracts
This Privacy Policy is a compliance document prescribed by law rather than a legal contract between two or more persons. However, certain contracts may incorporate all, or part, of this Privacy Policy into the terms of that contract. In such instances, LCLN Group may incorporate the terms of this policy such that: (a) certain sections or paragraphs in this policy are incorporated into that contract, but in such a way that they do not give rise to contractual obligations onto LCLN Group, but do create contractual obligations on the other party to the contract; and (b) the consents provided in this policy become contractual terms provided by the other party to the contract.
13.2. Acknowledgement
By using our website, accessing our social media platforms, purchasing a product or service from LCLN Group, where you have been provided with a copy (or a link to access a copy) of our Privacy Policy or have otherwise had a copy of our Privacy Policy reasonably available to you, you are acknowledging and agreeing: (a) to provide the consents given by you in this Privacy Policy; and (b) that you have been informed of all of the matters in this Privacy Policy
13.3. Modifications and updates
We reserve the right to modify our Privacy Policy as our business needs require. We will take reasonable steps to notify you of such changes (whether by direct communication or by posting a notice on our website). If you do not agree to our continued use of your Personal Information or Personal Data due to the changes in our Privacy Policy, please cease providing us with your Personal Information or Personal Data and contact us via the details set out at the top of this document.

Schedule - Common collection, use and disclosure instances
Purpose: General enquiries
Type of information: Contact information: Such as your name, company name, email address, age and address. Other personal information volunteered by you in the content of your enquiry (whether online or engaging with us through our social media platforms). Online Accounts: any personal and user information you make available to us in interacting with our YouTube, Fortnite, Minecraft or other accounts, as well as other social media accounts on platforms including Instagram, Twitter and Facebook.
Uses: The uses we will make of Personal Information or Personal Data collected for this purpose include, without limitation: (a) Marketing: using your Personal Information or Personal Data for the purposes set out in “Marketing and Competitions” and “Content Creation Services” sections below. (b) Competitions: using your Personal Information or Personal Data in order to provide prizes to competition participants. (c) General administrative and security use: (i) To protect LCLN Group’s websites from security threats, fraud or other criminal activities. (ii) The use for the administration and management of LCLN Group. (iii) For LCLN Group’s marketing and customer base analytics. (iv) The maintenance and development of our products and services, business systems and infrastructure. (v) In connection with the sale of any part of LCLN Group’s business or a company owned by a LCLN Group entity.
Type of disclosures: The types of disclosures we will make of Personal Information or Personal Data collected for the type of purposes listed include, without limitation, to: (a) Service providers (including IT service providers and consultants) who assist LCLN Group in providing our products and services. (b) Related Bodies Corporate or Associated Entities of LCLN Group (including related entities). (c) Third parties in connection with the sale of any part of LCLN Group’s business or a company owned by a LCLN Group entity. (d) Other parties as required or authorised by law.

Purpose: Merchandise and in-game sales
Type of information: (1) Contact and identifying information: Such as your name, shipping address, billing address (if different to shipping address), email address, and phone numbers. If you are a minor who is using PayPal, Shopify, Tebex or any other payment account of an adult, you may be required to supply or LCLN Group may be supplied with by its third-party providers, such equivalent information as noted above about the owner of that account. Other personal information volunteered by you during the sales process. (2) Transaction Sales: To the extent relevant to your transaction, we will collect or our third-party providers will collect and we may receive a disclosure of: (a) Delivery information. (b) Billing and account details. (c) Payment card details. (3) Customer Service: Any personal information collected in connection with a sale by our customer services department in processing and addressing your enquiry.
Uses: The uses we will make of Personal Information or Personal Data collected for this purpose include, without limitation: (1) Payments: The processing of any payments and refunds (if applicable), credit card authorisation, verification and debt collection. (2) Online Accounts: If you create an account with LCLN Group and you provide us your Personal Information or Personal Data for this collection purpose, we will use it for: (a) Processing of account transactions. (b) Customer service-related contact. (c) The uses listed under “Content Creation Services”. (d) General administrative and security use as detailed in the Uses category for “General enquiries”. (3) Marketing as detailed in the Uses column for “Marketing and Competitions”. (4) Where such personal information is supplied to us from a third party, we do not intend to use or disclose such information.
Disclosure: The types of disclosures we will make of Personal Information or Personal Data collected for the type of purposes listed include, without limitation, to: (1) Our contractors, agents and third-party providers who undertake billing and credit services on our behalf. (2) Third party providers connected with the sales process including ecommerce (such as, Shopify Inc.) and payment gateway providers who assist us in providing our products and services to you. (3) Third parties, such as external debt recovery agents, courts or other entities to which we are required by law to disclose Personal Information or Personal Data. (4) The parties listed in the Disclosure column for “General enquiries”.
Purpose: Marketing and Competitions
Types of Information: (a) Contact information: Such as your name, email address, postal address, age, gender, handle or user account information on a platform or social media page. (2) Any other personal information you provide to us within competition entries.
Uses: (a) General marketing: using your Personal Information or Personal Data: (a) To aggregate with other information and to then use it for marketing. (b) To offer you updates on products, events or information that may be of interest to you. (2) For marketing and promotional activities by us (including by direct mail, telemarketing and email) such as our email alerts, product awareness information and newsletters. (3) For the Uses detailed above in “General enquiries”. (4) Competitions: contacting you in relation to your entry, to let you know if you are a winner and monitoring of entrant types.
Disclosure: We may disclose your Personal Information or Personal Data to: (1) Third parties connected with the marketing process who assist us in providing our products and services to you. (2) The parties listed in the Disclosure category for “General enquiries”.
Purpose: Content Creation Services
Types of Information: (1) Contact information: Such as your name, email address, gender, handle or user account information on a platform or social media page. (2) Online blogs/forums: Personal Information or Personal Data collected as a result of your interactions with, or posts about, us on blogs and forums online such as: (a) User account information such as username and password and other contact information. (b) Any other Personal Information or Personal Data contained in the content you post. (3) Social media activity: Personal Information or Personal Data collected as a result of your interactions with, or posts about, us on social media, including “likes”, comments posted, any of your oppositions or feedback, photos posted or uploaded, and other information pertaining to your social media activities which concern, or relate, to LCLN Group. Locations include but are not limited to: (a) YouTube comments, Twitter posts, Instagram, Facebook, Discord, competition platforms including Gleam, Google forms. (b) Feedback and surveys: Any contact and identifying information provided to us as part of submitting any feedback or completing surveys for us, as well as any other Personal Information or Personal Data you volunteer as part of your feedback or survey answers.
Uses: The uses we will make of Personal Information or Personal Data collected for this purpose include, without limitation: (1) General consumer analytics: To aggregate with other information and to then use it for consumer analytics. (2) For individuals featured in the content: To generate and promote the content concerning gaming, the Lachlan Power brand and its goods and services. (3) Online accounts or social media: If you create an account with LCLN Group or participate in our social media platforms (such as Facebook, Twitter and Instagram) and you provide us your Personal Information or Personal Data, we will use it for: (a) adding account holders to the marketing database. (b) Customer service-related contact. (c) Responding to social media messages. (d) Fulfilling social media platform rules.
Disclosure: We may disclose your Personal Information or Personal Data to: (a) Third parties who assist us in providing our products and services to you. (b) The parties listed in the Disclosure column for “General enquiries”.

+When will my order ship?

All products ship within 7-10 Days.

+Will my products ship all together?

Yes, all products will ship together.

+What is my size?

Consult our size chart here. Or consult the products description page.

+When is the next apparel drop?

Please follow us on Twitter and Instagram for the latest news on apparel releases.

+My item is not in stock. Will it be restocked?

Generally speaking our products are limited run and limited quantity. In some cases products will be re-stocked, follow our social handles above to stay up to date with any re-stocks. 

+WHAT IS THE GIFT CARD POLICY?

Only one gift card can be used per transaction. Gift cards cannot be combined with any other discount code or offer. Gift cards cannot be used for shipping costs. 

+What currency is your store in?

The product prices will display in United States Dollars unless you are in Australia, where the product prices will display in Australian Dollars. 

+What currency will I be charged in?

You will be charged in United States Dollars unless you are in Australia, where you will be charged in Australian Dollars. 

+Are there any other fees payable? 

Aside from the Product Cost and Shipping Costs, we do not charge you any other fees. Your bank or card issuer may charge an “international transaction fee” or a “currency conversion fee” or both.  We are not responsible for this fee and you should contact your bank regarding any issues with these charges. 

+When will I be charged for my order?

You will be charged for your order immediately after you submit your order.

+Where is my order (how can I track my order)?

After you place your order, we will send you a confirmation email and you can follow the links to track your order on the order page. 

+I placed my order but I have not received a confirmation email.

After you place your order, you may need to wait up to 24 hours for a confirmation email. You may have to check your spam or junk folder. If you still have not received a confirmation email after 24 hours, please email us at support@pwr.supply.

+Can I cancel my order?

Once an order is placed, it is final. Please refer to our returns policy (see below).  However, in limited circumstances, we may be able to cancel an order before it has been shipped. Please email Support@PWR.Supply as soon as possible after you place your order.

+How long will my order take?

Delivery times depend on the size of your order and your location. International delivery times can take up to 45 days or longer depending on the shipping option you choose. 

+Which countries do you ship to?

We ship worldwide.

+What is the cost of shipping?

Cost of shipping varies depending on the size of your order and where it is going to: 

Shipping to Australian is between AU$8 and AU$35.
Shipping to United States is between US$8 and US$35.
Shipping to New Zealand is between US$10 and US$30.
Shipping to other countries is between US$25 and US$75.

+Will customs fees or import duties apply to my order? 

Import tax may apply on items valued over $25 when delivering outside the United States of America and Australia. You will need to pay import duties and taxes upon the product’s arrival into your country. PWR Supply is not responsible for import duties and taxes for your products.

+What is your returns policy?

Please see our shipping and returns policy.

+My order has not arrived.

Shipping and delivery delays are out of our control. If your order has not arrived and it is at least 30 days after you expected the order, please email us at Support@PWR.Supply with your order number. Bear in mind that your order may be kept at your local post office.

+I cannot find the answer to my question.

Please email us at Support@PWR.Supply.

CONTACT INFORMATION

LCLN (Media) Pty Ltd (ACN 619 022 150) is the operator of this store and can be contacted

(a) by email to Support@PWR.Supply; or

(b) by post to:

92 Rupert Street

Collingwood VIC 3066

AUSTRALIA