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Return Policy

Returns:

You can return a product for up to 30 days from the date of purchase. After 30 days from the purchase date, a refund cannot be offered. Your order date can be found in your email confirmation that was received upon initial purchase. To be eligible for a return, the item must be unworn and unwashed (free of any stains from makeup, deodorant, hair, or wear) and in original packaging. 

Before you Process a Return: 

  • All returns must be correctly processed through: support@powerbylachlan.com. Power by Lachlan items sent to our distribution center without a return done through support@powerbylachlan.com will be discarded upon receipt.
  • By issuing a return to Power by Lachlan, you agree to the terms of the Return Policy.
  • The return shipping costs are the customer’s responsibility.
  • If the return does not meet the criteria above, the return will be rejected and discarded by Power by Lachlan and a refund will not be issued.
  • Power by Lachlan will not send back rejected merchandise to the customer.
  • If you are returning a “gift”, you will need the zip code to the shipping address and order number used to place the order.
  • Original shipping fees are non-refundable.
  • Power by Lachlan does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center.

Damaged Items:   

Damaged items must be reported/emailed within 3 days of receipt with photos attached to support@powerbylachlan.com. If not reported within 3 days, we will not issue replacements. Power by Lachlan is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3-day window of receiving the item.

If you have received an incorrect item, please contact support@powerbylachlan.com within 3 days of receiving your order with a picture of the items and packing slip.

Non-Returnable Items:

Considered “final sale” and may not be returned for store credit or a refund. 

  • Sale/Clearance items (as indicated on the product page)
  • Exclusive Drops
  • Products considered "Final Sale" (as indicated on the product page)
  • Items sold at Pop-Up Shops 

To Process a Return: Domestic and International Customers:

By processing a return you acknowledge and have read our entire Return Policy and understand the Terms.

Please email support@powerbylachlan.com to begin to process a return. Please include the order number, zip code to the shipping address, and which items you would like to return.

Exchanges:

Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. By processing a return through our Customer Support and sending your items back, you will receive a refund once the return has been approved.  is not responsible for the cost of shipping items back to our Distribution Center or the cost of shipping a new order once your return has been processed.

Reserved Rights Regarding Returns:

Power by Lachlan reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing”.
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items, or potential fraudulent or criminal activity.
  • Power by Lachlan items sent to our distribution center without a return processed through support@powerbylachlan.com will be discarded upon receipt and will not be refunded.

Similarly, Power by Lachlan reserves the right to refuse service to any customer or entity, due to similar actions as noted above. 

Refunds for Returns:

Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.

Once your return is received and inspected, we will notify you of the approval or rejection of your return. If you are approved, your refund will be processed and a credit will be applied to your original method of payment within 5-7 business days. 

If you used store credit or a gift card to make a purchase and returned items from your order, you will be refunded back on the store credit/gift card. There will be no monetary exchange for returned or canceled orders made with a store credit or a gift card. 

Size Chart

YOUTH SHIRTS / HOODIES

SIZE CHEST WAIST HIP
Y-S 25.5"-26" 23.5"-24" 27"-28"
Y-M 26"-27" 24-25.5" 28"-29.5"
Y-L 29.5"-32" 27-28.5" 31.5"-33.5"

ADULT SHIRTS / HOODIES


SIZE CHEST WAIST HIP
XS 32"- 35" 27"- 29" 32"- 35"
S 35"- 37.5" 29"- 32" 35"- 37.5"
M 37.5"- 41" 32"- 35" 37.5"- 41"
L 41"- 44" 35"- 38" 41"- 44"
XL 44"- 48.5" 38"- 43" 44"- 47"
XXL 48.5"- 53.5" 43"- 47.5" 47- 50.5"
HOW TO FIND YOUR SIZE (* USING A SOFT MEASURING TAPE)

* IF YOUR MEASUREMENTS ARE BORDERLINE BETWEEN TWO SIZES, ORDER THE SMALLER SIZE FOR A TIGHTER FIT OR A THE LARGER SIZE FOR A LOOSER FIT.

CHEST:

WHILE STANDING, MEASURE AROUND THE FULLEST PART OF THE CHEST. KEEP THE MEASURING TAPE HORIZONTAL AND SNUG, YET COMFORTABLE.

WAIST:

WHILE STANDING WITH ONE FINGER BETWEEN THE MEASURING TAPE AND BODY, MEASURE AROUND THE NATURAL WAIST. (TYPICALLY AROUND THE SMALL OF THE BACK - FOUND BY BENDING THE BODY TO ONE SIDE AND FINDING THE NATURAL INDENTATION OF THE TORSO).

HIP MEASUREMENT:

WHILE STANDING WITH FEET TOGETHER, MEASURE AROUND THE FULLEST PART OF THE HIP, 7-10” BELOW THE WAIST, WHILE KEEPING THE TAPE PARALLEL TO THE FLOOR.

INSEAM:

MEASURE FROM THE TOP OF THE INNER LEG, STRAIGHT DOWN THE LEG AND COMPARE TO THE LISTED MEASUREMENT.